Returns & Refunds

You may request a return within 7 days of delivery. Items must be unused, unopened, and in their original packaging with any seals intact.

For hygiene and safety reasons — standard practice across the beauty industry — we cannot accept returns on opened or used cosmetics, skincare, or any product where the seal has been broken, unless the item arrived damaged or defective.

Contact us via the Contact page or WhatsApp with your order number and the reason for the return. Once approved, we'll arrange a pickup or advise a drop-off point, and confirm next steps by phone or WhatsApp.

Approved returns are refunded to the original payment method where applicable, or as store credit for Cash on Delivery orders, once the returned item has been received and inspected. Refunds are typically processed within 5–7 business days of approval.

If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery with photos, and we'll arrange a replacement or refund at no cost to you.